Terms and Conditions

Ordering Information
To place an order please contact our customer service department with a purchase order number, ship to address, bill to address, contact name, telephone number, and preferred carrier.

Phone: Call 1-800-663-2330 between 6am-4:30pm (Pacific Time)
E-mail: customersupport@seastarchemicals.com
Credit Cards: Visa and MasterCard accepted
Credit Card



Payment Terms
Standard payment terms are net 30 days, subject to credit approval. For non-established accounts, prepayment by credit card is required.  Orders will not be processed if account is delinquent.

Shipping Terms
The buyer is responsible for customs clearance fees, shipping costs, duties, and taxes. Shipments are FCA: Seastar Chemicals, 10005 McDonald Park Road, Sidney, BC V8L 5Y2 Incoterms® 2010 unless otherwise stated.

Price Changes
Seastar reserves the right to change prices without prior notice.

Merchandise Return
Returns will not be accepted unless we have given prior permission and shipping instructions. You must receive a return authorization number from us before returning product.   Materials returned to us may be subject to a restocking fee.

Limited Warranties
Products sold by Seastar are warranted to conform to the specifications listed on the Certificate of Analysis.   This warranty is exclusive and there are no other warranties expressed or implied.

Limited Liability
Our liability for damages is limited to the refund of the purchase price of the product or replacement, at our election. In no event shall we be liable for direct, indirect, incidental, or consequential damages, including lost profits.

Our products are intended for laboratory and manufacturing use only.   They are not intended for cosmetic, drug, food, or household applications.  It is assumed that only trained individuals familiar with the inherent potential hazards of our products will handle them.   The purchaser assumes all responsibility for safe storage and handling of products ordered from Seastar Chemicals.